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Customer Service

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Jaco Display Solutions is NOT your typical Electronics Distributor.  The services we provide our customers extend well past the limitations of "Distribution".  Our unique capabilities in the design, selection, integration, and value-add enhancements have been developed over several years to best meet the needs of Original Equipment "systems" Manufacturers.  We do this by enabling them to rely on us to handle the display portion of their overall design, freeing them up to devote their resources to what they do best, system design and manufacture.

 

It begins with Jaco Sales and engineering teams working with our customers to design and/or select the appropriate display solution to meet their product's specific environmental and performance specifications.  A Jaco Project Manager is assigned to ensure consistent communications within Jaco and with our customer, and to manage the day-to-day activities of the project.  All the while, a Jaco customer service representative provides updates and managed the flow of information with the customer.  Manufacturing and Quality management stay close to the engineering and project team as the display solution goes from sampling, to prototyping and testing, and finally production in our own ISO-9001 manufacturing facility. 

 

Service levels do not drop off once the production lines are moving.  Last minute engineering and/or schedule changes keep Jaco on our toes to ensure total customer satisfaction.  Even after completed display sub-assemblies are delivered, Jaco provides our customers with warranty and repair depot services for products in the field.  And when components are discontinued, Jaco is there to help manage End-of-Life issues.  Our engineers assist in designing in, testing, and earning proper certifications for all replaced products.